Pinned4P Strategy: AI-based Solution Recommendation for Incident ManagementIn my previous blog I had discussed techniques to reduce “alert-storms” triggered by AI based monitoring systems. This happens to be one of the main problems that the SREs struggle with, leading to alert fatigue and distraction from critical problems. In this context I had mentioned about Event Ranking and…Aiops8 min readAiops8 min read
Pinned4P Strategy for AIOps: Reducing alert noiseIn my previous blog I had talked about the 4Ps of preventive healing (Predict, Probe, Prevent and Plan) in enterprise AIOps. To recap, the preventive healing technique is a paradigm shift from the break-fix model of APM/AIOps and focuses on preventing an outage from happening by predicting it, rather than…Aiops6 min readAiops6 min read
PinnedThe 4P Strategy for Preventive Healing using AI/ML in Enterprise ITOpsWith the rapid proliferation of cloud-based services across the globe there is a need for round-the-clock availability and monitoring of these services, necessitating the use of AI and ML in enterprise ITOps. Even a brief downtime (outage) in online services cannot be tolerated as this may result, not only in…Aiops6 min readAiops6 min read
Sep 26, 2021Using AI effectively for automating helpdesk ticket dispatchThe landscape of modern IT service delivery is changing with increased focus on automation and optimization. Most IT vendors today have service platforms aimed towards end-to-end automation for carrying out mundane, repetitive labor-intensive tasks and even for tasks requiring human cognizance. One such task is ticket assignment/dispatch where the service…Machine Learning7 min readMachine Learning7 min read
